Weasly support

Need a hand? Email kontakt@eldhorn.com.

Tell us your iPhone model, iOS version, the app version shown in Settings and what happened. A screenshot of the issue can help. Please leave out passwords, payment details and private recordings or transcripts.

Manage or restore a subscription

Open Settings → Translation account → Manage subscription in Weasly, or use Apple’s subscription settings. To restore a purchase, use Restore purchases and the same Apple Account used for the subscription. You also need to sign in to the same Weasly account.

Deleting the app or your Weasly account does not cancel the subscription. Apple handles billing and refunds; see Apple’s refund instructions.

Translations or podcasts are not ready

New translations need internet access and available monthly allowance. Check Translation account for account and allowance status. Speech assets may need downloading in Manage languages. For a paused episode, reopen Weasly and use its Retry or Resume action. Podcasts and audio downloads also depend on their publishers.

Keep your learning library safe

Use Settings → Backup → Export full backup before changing devices or deleting the app. Keep the exported file in a trusted place: Weasly backup files are not encrypted. Restore from backup replaces the destination library. Signing in restores account access, not the full learning library.

Delete an account or ask about data

Use Settings → Translation account → Delete account to delete the cloud account. Your local library stays on the iPhone. See App privacy for data handling and deletion details, or email us with a privacy request.

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